We offer a 14 day no quibble guarantee on returns for all purchases *.
Please note however;
- Refunds are only offered on full priced items (sales items are refundable via store credit to use on-site),
- It is your responsibility to cover the cost of any returns postage (unless there was a picking mistake or quality issue with the product delivered),
- Goods are your sole responsibility until returned to us.
- Refunds or exchanges will be processed once the returned item has arrived back with us.
We recommend that you use a tracked and insured service (proof of postage does not cover loss or damage) to cover the value of the returned items.
Whilst we try hard to accept all items returned to us, in the event of us being unable to accept a returned item it will be sent back to you.
Please note, sales items are eligible for exchange or store credit only.
We are sorry but we are unable to accept the return of items in the following circumstance:
- The product has missing labels or tags
- The product has been worn or washed
- The product has marks from makeup or antiperspirant
- The product is damaged as a result of knives or scissors being used to open the package
- The product returned is damaged in transit due to inappropriate packaging
- The product should be in a re-sellable state.
Delivery charges are non refundable unless the item purchased is faulty or incorrect.
If for any reason you wish to return or exchange your purchase please visit www.scartissueclothing.com/orderreturn/ or contact customer services on firstname.lastname@example.org to request a returns form.
Please obtain proof of return for any items to be returned.
The item must be returned in its original condition to the following address:
Scar Tissue Clothing
R Retail Ltd.
PO Box 2615
Please include the packing slip that came with the original order or a note of the order number to enable us to identify who the return is from.
A polite request, please fold returned items neatly before sending them back to us.
* Our 14 days return policy is extended to 14 days post 25th December (for all orders placed between 01st November & 24th December) as Christmas Presents.